Terms of Service

Privacy

All personal information you provide is subject to our Privacy Policy, which governs how we collect and use it. By using the service you consent to that collection and use. As part of providing the service we may need to send you certain communications, such as service announcements and administrative messages; these are part of the service and you may not be able to opt out of them.

Eligibility and accounts

You must be 18 or over and able to form a binding contract. You are responsible for the activity that happens under your account and for keeping your sign-in details secure. Please tell us promptly if you believe your account has been used without your permission.

Orders, pricing and payment

• Digital book — $39.99 per child, per year.
• Each additional child in the same order — $29.99.
• Printing — from $39, varying with size and page count. The exact price is shown before you order.

Prices are in US dollars and exclude tax where it applies. Payment is taken at the time of order by our payment processor. We may change prices from time to time, but never for an order already placed.

Your photographs and consent

• Your photographs remain yours. We claim no ownership of them.
• You grant us a limited licence to store, analyse, select, arrange, print and deliver your photographs solely in order to provide the service to you. We use them for nothing else.
• You confirm that you hold the rights necessary to give us these photographs, and that you are the parent or legal guardian of the child a book is about, or have that guardian's permission.
• You confirm that you are authorised to consent to face analysis on that child's behalf, and that you have the right to provide photographs that contain other people.
• We will not use your photographs publicly — in marketing, as examples, or anywhere else — without your separate and explicit permission.
• You agree to indemnify us against claims arising from photographs you did not have the right to provide.

Automated selection, and your approval

• Selection and layout are performed by software. It exercises judgement about which photographs belong in a book, and it will not always agree with yours.
• You are given the opportunity to review the whole book, and to add, remove or change photographs, before anything is printed.
• Once you approve a book for print, it is produced as approved. We are not responsible for a selection you had the opportunity to change.

Editing and custom text

You may edit the text in your book. You are responsible for what you write, and you must not include content that is unlawful, defamatory, obscene, infringing, or that identifies another person's child without their permission. We may decline to print a book containing such content.

Shipping and delivery

Printed books are produced by a third-party printing provider and ship within the United States only. Delivery dates are estimates; delays caused by carriers are outside our control. Risk of loss passes to you on delivery.

Changes, cancellations and refunds

Digital books. If you are not happy with your book, tell us and we will try to put it right — rerunning it, changing the selection, or working through it with you. If we cannot make it right, we will refund it.

Printed books. Each printed book is made to order and cannot be resold, so we cannot accept returns for change of mind. If a book arrives damaged, misprinted or incorrect, contact us within 30 days with a photograph and we will reprint or refund the affected book, at our election. We cannot refund a book printed exactly as you approved it.

Once printing has begun an order cannot be cancelled.

Support and scope

We provide support by email at hello@lifechapters.ai. We are a small team and will respond as promptly as we reasonably can. We do not provide photo restoration, retouching, or design services beyond what the product does automatically.

LifeChapters is not a backup service. Please keep your own copies of your photographs. We delete photographs on the schedule set out in the Privacy Policy.

Beta and early access

Some features may be labelled beta or early access. Those features may change, stop working, or be withdrawn, and are provided as they are. If you are taking part in a closed beta, any additional terms we give you apply alongside these.

Copyright complaints

If you believe material on the service infringes your copyright, send a notice to hello@lifechapters.ai including: identification of the work; identification of the material and where it is; your contact details; a statement that you have a good-faith belief the use is not authorised; a statement that the information in your notice is accurate and, under penalty of perjury, that you are authorised to act; and your signature. We will respond as required by the Digital Millennium Copyright Act.

Ownership of the service

The service, its software, layouts, designs, templates and the LifeChapters name and marks are owned by us and are protected by intellectual property law. Your book is yours; the system that made it is not. You may not copy, modify, distribute, sell or lease any part of the service, or reverse-engineer it.

General prohibitions

You may not:

• Upload photographs you do not have the right to use, or photographs of children you have no relationship to;
• Use the service to identify, track or surveil any person;
• Attempt to extract, export or reconstruct face data;
• Upload unlawful content, or content depicting the abuse or exploitation of a child;
• Probe, scan, or test the vulnerability of the service, or breach its security or authentication;
• Interfere with, or place undue load on, the service or its infrastructure;
• Use the service to build a competing product or dataset.

We may suspend or terminate an account for any of these, and will report what the law requires us to report.

Links and third-party websites

The service may link to third-party websites and services that we do not control. We are not responsible for their content, policies or practices.

Termination

You may close your account at any time. We may suspend or terminate your access if you breach these terms, or if we are required to by law. On termination your right to use the service ends immediately. Provisions that by their nature should survive — including amounts owed, disclaimers, indemnity and limitation of liability — survive.

Disclaimers

The service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or that the selection it produces will meet your expectations.

Indemnity

You agree to indemnify and hold harmless Second Innings LLC and its officers, employees and agents from any claim, demand, loss or expense, including reasonable legal fees, arising out of your use of the service, your photographs or other content, your breach of these terms, or your violation of any law or the rights of a third party.

Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data, goodwill or other intangible losses, arising from your use of or inability to use the service.

Our total liability for any claim arising out of these terms or the service is limited to the amount you paid us in the twelve months before the claim arose.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain liabilities. Nothing in these terms limits liability that cannot lawfully be limited, and in those jurisdictions our liability is limited to the greatest extent permitted by law.

Controlling law and jurisdiction

These terms are governed by the laws of the State of California, without regard to its conflict of laws provisions. Subject to the section below, you and we submit to the exclusive jurisdiction of the state and federal courts located in California for any dispute not subject to arbitration.

Dispute resolution and arbitration

If a dispute arises, please contact us first at hello@lifechapters.ai — most things are resolved that way. If we cannot resolve it within 60 days, either of us may elect to have the dispute finally resolved by binding arbitration administered under the rules of a recognised arbitration provider, before a single arbitrator, in California or by videoconference.

Either of us may bring a claim in small claims court instead, if it qualifies. Nothing here prevents either of us from seeking injunctive relief in court to protect intellectual property or confidential information.

Waiver and severability

A failure to enforce any part of these terms is not a waiver of it. If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary and the rest remains in force.

Entire agreement

These terms, together with the Privacy Policy and any additional terms given to you for a specific programme such as a closed beta, are the entire agreement between you and us regarding the service.

Modification

We may modify these terms and will post the new effective date at the top. Where a change is material we will notify you by email. Continuing to use the service after a change means you accept the updated terms.

Contacting us

hello@lifechapters.ai